Treating Customers Fairly
CreditCompare is a trading style of Kassel Media Ltd that directs a “fair treatment of customers” policy for identifying the requirements and interests of our clients. Fair treatment of customers is the extreme directive for us and how we treat customers and conduct our business.
Fair treatment of customers will be considered, for not only be how we use the clients' details but also how we deal with them throughout the journey.
- Clients should deal with the firm confidently where the fair treatment of the customer is crucial to the business.
- The client will get the best service and, their details will be shared or referred to a well-known firm that will offer them a product or service that meet their requirements.
- We maintain transparency, clients will be given clear information that will not mislead them and keep you informed about the timely progress.
- Clients will get a service that is of an acceptable standard and to the level they expect.
- Clients do not face unnecessary obstacles while dealing with us and are provided with clear contact routes and ability to make a complaint
Every customer should be treated fairly through their dealings with us.
In our customer’s best interests
In an account of the customers who have not received their required results, we recommend the help offered by moneyhelper.org.uk.
They offer a wide range of help, including:
- Advice and instructions to help improve the finances
- Tools and calculators to help keep up track and plan ahead
- Customer support over the phone and even online
Warning: Remember you will land up in a serious money problem if you make late repayments to our lenders. For more details, please visit moneyhelper.org.uk